How to Order

Celebration Cake Ordering

Delivery / Collection information

You can collect your cake from either of our shops (address and opening times here) or we can deliver your cake to any Eastbourne, East Sussex Address. (The delivery address is entered on the cake order form and therefore if you have registered for Bakerylunch you will not need to change the delivery address section.) 

The cost of delivery is £3.95

Delivery times: 

Monday - Saturday between 9.00am & 1.00pm 

Saturday between 9.00am & 10.00am 

excludes Bank Holidays 

We will contact you the day before delivery to give you a more accurate time of delivery.

Ordering Tips

Cake Size and Cake Type 

The following shows the approximate portions you can expect from our cakes

*please note that these figures are for guidance only. It really depends on how big you want to cut the slices. For example the A4 sponge cake will give you 30 slices that are roughly 3.5cm x 5.5cm x 6.5cm (W x L x H). 

Be warned, our cakes have a reputation of disappearing quickly! They're scrumptious!

Wording 

When choosing the font for the writing you can see an example of how it will look. Some fonts don't lend themselves to certain letters so try a few out.

Picture to use 

If you are wanting an image printed on your cake you need to upload the original file that has not been reduced in size. This will ensure that the print quality is kept as good as possible. If you wish to design the top of the cake yourself then this is possible by saving your design as an image (maximum file size 4mb). If you choose this option you will need to enter something in the 'Wording' and 'Writing' colour and put a note in 'Other Instructions' to use your design.

Overpiping Colour 

This is the thin line that is piped on top of the white piping around the bottom and top edge of the cake.

Other Instructions 

Here you can request things like 'No Jam' in a sponge cake.

Bakerylunch Ordering

Registration

To place an order you first need to register. Registration requires your billing address details (no credit card information is needed here) and your delivery address. This ensures you are in our current delivery area. Once you have registered, your details (except credit card info) will be stored for the next time you visit the site and login. Please note that the billing address must be the address where the credit card is registered as these details are automatically entered into the payment processing page.

Login

Login to the site by entering the email address and password you used when registering. Passwords are case sensitive.

Selecting Products / Placing your order

• First choose a product (at this point leave the quantity at one)
  
• Choose an option - 'today' or 'advance' (only the 'advance' option will be available after 11am)
  
• You will now see the baskets available. If you wish to purchase more than one of product you first selected you can change the quantity in the basket and click 'update'
  • you must remove the baskets for any days that you do not want to order for (please note: you will not be able to add the days back without starting the order process again)
    
• Either 'continue shopping' or click a category to display your next required products
  • if you use the 'continue shopping' button it will take you back to the category the last product was selected from
    
• If you have chosen to place orders for more than one day, you can select the days you want to add a product to
  • hold down the 'Ctrl' button whilst selecting the days to choose multiple days
    
• Select the quantity you require and click 'add'
  • you can only add one product at a time
• Once you have selected all the products for the required day/s click 'proceed to checkout'
  • if you don't have a proceed button it means that there is one or more baskets which total less than £3 - the minimum order (this may also be caused by not removing a basket for a day that you do not require an order)
    
• You will now see billing and delivery information, plus the total cost of each basket (including delivery at 35p per order). If your order details are correct then 'proceed to payment' at the bottom of the page
  • if you have a discount code it can be entered here
    
• Now you will be at the payment stage. You will have a 'Cash on delivery' option if you are placing a same day order and it is less than £25.00 or you can choose the Credit/debit card option. Credit/debit card payments are processed by Protx ^TM . Enter your credit card information and click 'proceed' to authorise your payment.
  
• You are now redirected back to the Cavendish Bakery website showing a receipt of your order. You will receive an email detailing your order from Cavendish Bakery and an email confirming your payment from Protx ^TM.

You have now completed the order process - sit back and leave the rest to us!

Delivery

Your order will be delivered between 11.30am & 1.00pm to the reception of your building. Your name will be on the outside of the bag/s of your order.